Information

Information

FAQ’s

How do I book a mascot or any of your services?

Please just give us a call on 07933668958 or use our online booking page, or email us at info@mascotworld.co.uk and one of our team will discuss your requirements and how we can help you.

Do I need to leave a deposit?

Deposits aren’t required for manned mascot hire, please just pay your mascots escort in full on their arrival at your event. Deposits may be required for our other services depending on the service/package you book with us, but this will be confirmed at the time of the booking. A deposit will be required for all costume hires, please see below.

I want to hire a costume, how do I know it will fit me?

Our mascot costumes are usually quite accommodating to many shapes and sizes, however if you wish to hire a specific character please call us and we will give you an idea of the dimensions of the costume. It may be possible for you to try the costume for size in advance of your booking, please just ask.

Why do I need to leave a deposit to hire a costume?

To be able to bring our clients the highest quality costumes, and ensure these are kept in the best condition, its necessary for us to request a £50.00 refundable security deposit for all costume hires. The deposit can be paid to us via bank transfer in advance or in cash on the day of the hire, and will be returned to you when the costume has been checked for damage or soiling on its return to us. In the unlikely event that the costume has been damaged or requires cleaning, your deposit will be retained. We hope that you understand that this is an important part of keeping the mascots in pristine condition for all our clients and your party guests to enjoy them. You will also be asked to sign a hire agreement which details all terms of the hire and can be found here.

Will you confirm my booking in writing?

Yes, your booking will be confirmed via email and text when it is placed with us, and you will also be contacted by text on the day of your booking to confirm all the details are correct. We are always happy to answer any questions you may have about your booking, so please don’t hesitate to contact us.

Disclaimer:
It is not our intention to violate any copyright laws – our mascots are the creation of their manufacturers, and we do not attempt to market any of our mascots as licensed characters or official brands. All our character mascots are lookalikes provided for fun only, and any resemblance to nationally or internationally known character mascots are entirely coincidental. Should you require a licenced or copyrighted character, please contact the relevant organisation that holds the copyright for that character for further details.